The last two installments of
"Prospecting" have been associated in one way or another with
the economic downturn, as is this one. In preparing for this edition, I
found myself wanting to write about anything except our economy,
but its reality presents unique challenges to sales and marketing
departments of any shape and size, and I feel compelled to explore how it
affects the way we prospect for new clients and build business. Next
issue, I promise to take a different direction.
There you sit, reading through a
proposal/quote request that mysteriously made its way to your desk. It
looks good. All the services described are well within your firm’s
scope, your experienced personnel easily meet the stated requirements, the
project or services are well within in your geographic coverage area and
you’ve completed similar projects for other clients. Above all, you
could really use the work. Seems like an easy decision. Right…No Bid.
When business is slow it’s
difficult to set opportunities aside, but sometimes it is the best
decision you can make. Your firm’s ability to carry out a particular
scope of work better than anyone else means very little unless you can win
the contract. Competition is fierce and your chances of winning a cold RFP
are lower now than ever which puts a great deal of importance on up-front
intelligence. In times like these there is a tendency to respond to
whatever crosses your desk and a great deal of time, effort and money can
be lost chasing empty opportunities. This puts the pressure directly on
the business development staff to lead the pursuit of new business in a
way that not only uncovers opportunities, but influences them in your
favor. A well thought out go, no-go process with a focus on the
intelligence your firm has about an opportunity, the client, their people,
the selection process and competitors is a good start. But what about the
intelligence gathering process itself? It can be a "Catch 22" of
sorts. There is no time to gather intelligence when you’re busy
preparing proposals, and low-quality proposals are being prepared because
there is no intelligence. Make the hard decision to set cold RFPs aside
and raise the standards by which you decide to bid. Only go for what you’ve
influenced.
If you’ve ever read through an
RFP that you have influenced, you know how different the facts are from
what is written in the document. Consider this when looking at RFPs that
you don’t know much about. Chances are the circumstances behind the
scenes are very different than what you are reading in the text, and
someone else has the facts.